CosmoPulse is a service of Cosmotrend BV, Ringlaan 7, 9900 Eeklo, Belgium, company number BE 0891.559.167. Supplements and sports food, where supplied, are produced by Cosmofarma BV. Contact: cosmopulse@cosmogroup.eu · +32 9 330 01 30.
These terms apply to every order of CosmoPulse packages and services, by clubs, teams and federations (professional customers) and by individual athletes. By ticking the box when ordering, the customer accepts these terms; no separate contract is needed. The customer's own purchasing conditions do not apply.
CosmoPulse offers season packages — Core (the signals read every month), Pro (every week) and Elite (every day) — priced per club for a squad of 30 players and one season, with a fixed price per additional player. Every package includes the baseline for every player (DNA, Gut and Oral), urine strips throughout the season, the PULSE cockpit for the staff, the staff app with alerts per role, KPI XL and KPI S, squad reports, OSCAR and HostHero, club setup and one workshop day on site. Prices are in euro. For professional customers prices are excluding VAT; for individual athletes they include VAT. Offers and promotional codes apply while stated and cannot be combined.
Next to the team packages, CosmoPulse offers PULSE Solo (one athlete) and PULSE Coach (2 to 20 athletes, for coaching practices, training centers and clubs), each in the rhythms Core, Pro and Elite, priced per athlete for twelve months. PULSE Solo and PULSE Coach include the baseline for every athlete, urine strips throughout the year, the PULSE cockpit with alerts for the coach, KPI S, OSCAR and HostHero, up to five sports in one platform and online onboarding for the coach. A coach who orders PULSE Coach for 10 athletes or more receives their own PULSE Solo in the same rhythm free of charge. A coach may offer PULSE to their own clients at a fee they set themselves; for the athletes they order, the coach is our customer.
The order is placed on cosmopulse.eu. The agreement is formed once the advance has been paid. The advance amounts to 30% of the season price and is paid at the order, securely via Stripe (Bancontact, card, Klarna, SEPA direct debit and other methods shown). The balance is invoiced and, as chosen at the order, collected by SEPA direct debit or paid by bank transfer within 30 days of the invoice date. Invoices are issued in English to the company and VAT number entered at the order; for intra-EU customers with a valid VAT number the reverse-charge rule applies.
PULSE Solo and PULSE Coach are paid in full at the order, for twelve months, securely via Stripe. The agreement is formed once the payment has been received.
If an invoice remains unpaid on its due date, a reminder follows. If payment is still outstanding 14 days after the reminder, CosmoPulse may pause access to the cockpit, the staff app and the readings until payment is received. For professional customers, interest and a fixed compensation apply as provided by the Belgian Act of 2 August 2002 on late payment in commercial transactions.
Once the advance has been received, the sampling kits are shipped, the club setup starts and the staff receive access to the cockpit. The baseline is read in our own laboratory. The workshop day on site is scheduled together with the club.
For PULSE Solo and PULSE Coach, the sampling kits are shipped and the platform opens once the payment has been received.
A season package runs for one season of twelve months from the agreed start date. It does not renew automatically; a following season starts with a new order. Additional players can be added during the season at the price per additional player.
PULSE Solo and PULSE Coach run for twelve months from the start date and do not renew automatically.
Professional customers have no right of withdrawal. Individual athletes ordering as consumers have, in principle, a 14-day withdrawal period; for digital services and personalised analyses that start immediately with their explicit consent, the right of withdrawal lapses once execution has begun.
The insights of CosmoPulse are supportive and informational and start from the co-metabolism of the player (DNA, microbiome, metabolome, lifestyle and load together). They are not a medical diagnosis and do not replace the advice of a doctor or of the club's medical staff. A urine strip is a follow-up measurement, not a diagnosis; an unusual result is referred to the club doctor. CosmoPulse informs readiness and adaptation and never advises selection, line-ups or substitutions. Decisions on health and performance remain with the club and the player. The liability of CosmoPulse is limited to the amount paid for the season concerned.
The data of the player remains the player's. Each player gives informed consent before sampling. Staff see positions on bars with their words and short texts per role, never photos. Clubs never see each other's data. Personal data are processed in accordance with our privacy policy and the GDPR.
Where supplements or sports food are supplied, products are notified with the competent authority (FAGG) where required and produced by an Informed Manufacturer (Cosmofarma) with batch-specific documentation. A minimum age of 12 applies, no medical claims are made, and the club doctor or dietitian decides on their use.
Complaints can be addressed to cosmopulse@cosmogroup.eu.
These terms are governed by Belgian law. Disputes fall under the jurisdiction of the courts of the district of the registered office.